Improve customer satisfaction by continuously measuring it.

 

Operating Principle :

 

  • Right after having paid, the customer is presented with the possibility of rating, anonymously and in real-time, the quality of service. All they have to do is answer a question presented by Visitors-Book on the payment terminal by pressing a key corresponding to their choice from 0 Unhappy to 9 Happy.
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  • The brand defines and schedules the questions, which may vary from one customer to another. Every night, Visitors-Book relays the collected information to the Jade-i servers and new questions are provided to the payment terminals.
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  • Visitors-Book aggregates the answers provided by the customers and publishes them as simple dashboards which are then available through the secure Web Portal www.visitors-book.com, and sent directly to the sales teams.
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  • The brand also has the possibility to display the results on its web site. These ratings are updated automatically and allow the web site's visitors to see what actual customers think.
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  • The sales teams gain a better understanding of the customers needs in order to provide better service. They track their progress in real-time and highlight their efforts.
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Visitors-Book develops a positive and proactive mindset
among your point of sales teams.
Experience confirms customer satisfaction naturally progresses by 10 points in Visitors-Book-enabled businesses.